Under the direction of the Owner , the Hotel GM is responsible to manage property operations on a day to day basis of a single property of a hotel in Mobassa, Kenya. The GM should ensure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
ESSENTIAL QUALIFICATIONS & REQUIREMENTS* F&B Experience will be a very key advantage Minimum of ten years related hospitality management experience. Africa experience will be an advantage. Must have worked in a four-star establishment
Computer Skills • Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software/online booking system knowledge
COMPETENCIES, SKILLS & KNOWLEDGE1. Language – English (read, write and speak).
Attitude – Commitment to great partner relationships or client services, continuous improvement, honesty and integrity.
Budgets –a. Ability to influence the financial success of the company (both immediate and long term)b. Control of area overhead costs, benefits and direct expenses.
Business Acumen – Succeed in the long term growth of the company’s businesses in a manner consistent with the group’s overall vision and objectives. Forecasting business activity and attaining results consistent with the forecasts.
Organization & Time Management Skills: A proven ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
Leadership/Management Skills – Proven experience in providing managing people.b. Extraordinary leadership skills and the ability to motivate people at the Hotel/s.
Relationship Skills – Ability to develop and sustain positive and co-operative working relationships with a broad variety of manages and partners within the Company. Must have strong negotiation and influencing skills in order to build and maintain working relationships. Must be quick decision maker in dealing with complex situations. Must be charismatic and enjoy dealing with people from all backgrounds. High level of interpersonal skills and integrity. Understanding of how the safety, performance, and development of personnel correlate with company and client policies and local, government requirements. Communication Skills . Superior oral and written communication skills required in English. Dictation must be clear and easily understood in order for all nationalities to comprehend what is being said.Must be able to confidently deal with a wide diversity of people. Culturally sensitive and have ability to ‘fit in’ with local customs. Outstanding communication, presentation skills and facilitation. Should be open to experimenting and considering different and innovative ideas. Sharp observational skills to identify the opportunities of the business. Sharp independent thinker who is able to make quick decisions.Proven ability of working with a very high urge for achievement and should be committed.
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